Terms & Conditions


Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.

Credit/Debit Card Payment

Your credit/debit card will be charged at the time of placing your order. We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect. Safe card transactions are processed with Sagepay

Always use the registered card address when ordering, if the card does not match the address we will not proceed with the order.

All transactions are 3rd party fraud checked. Any payment not cleared by the fraud check will not be processed.

We do not accept over the phone payments.


Check Out faster with Paypal. Your account will be charged at the time of placing the order. Paypal offer added 3rd party protection and pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a Paypal account.  If checking out in non GBP, the order will take longer to process.

**Paypal Echeque If a payment has been sent by Paypal Echeque we are unable to process your order until the payment has cleared, this can be up to 14 days. Please contact Paypal for further details. 


Products are shown on the Platform in British Pounds. You may checkout out in your local currency if available. All orders delivered to the UK and EU countries are subject VAT if applicable. When using a VPN or shopping in non-EU countries the prices are shown excluding UK/EU VAT. In this case VAT is added at checkout, when you complete the delivery address for UK and EU locations.

The price of the order is not confirmed until the final page of the checkout process. 

Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a Product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address. 

When placing an international order, the recipient is responsible for all customs formalities for the import of the products and will be require to pay any additional charges.  Unfortunately, we do have any control over these charges and cannot predict what they will be.  We advise you check before placing an order. 

Returns Policy:

If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box.

Please include your order number with the parcel to allow us to process your refund.

We will reimburse by the method used for the original transaction within 14 days.

International returns:  you are responsible for any customs and import charges. Please make sure you use the relevant customs forms for your country.

We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store. 

Unfortunately, some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:

Depending on stock availability, we may split delivery of your order and deliver them separately.  You will not be charged extra for this.

Pre-Order Policy: All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be eligible for a full refund.

Delivery: please see our delivery and returns page on our website

Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.

Complaints: Any complaints contact Alice by phone 01778 420324 or email info@northshoes.co.uk

Contact details: North Shoes Ltd, 18 North Shoes, Bourne, Lincolnshire PE10 9AB

Telephone Number 0845-4680145

E mail sales@northshoes.co.uk

Registration Number 505065 VAT Number 119908938






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