Can I amend or cancel my order?
We can usually make changes to an order before it has been dispatched. Please contact us as soon as possible on 01778 420324 or at sales@northshoes.co.uk, and our team will do all they can to help.
Which payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express. You can also pay using Shop Pay, PayPal or Amazon Pay.
Can I place an order by phone?
For security reasons, we are unable to take payment or place orders over the phone. Our team is, however, happy to help with product, sizing or order queries.
Can I order online and collect in store?
Yes. Choose Click & Collect at checkout and have your order delivered to either our Bourne or Stamford store. Please see our Click & Collect information for full details.
When will my order be dispatched?
We aim to dispatch orders placed before 12pm, Monday to Friday, on the same working day. Orders placed after this time may still be sent that day, but this cannot be guaranteed. Orders placed after 12pm on Friday, or over the weekend, will be dispatched on Monday.
How much does delivery cost?
We offer a range of delivery options, including FREE UK DELIVERY ON ORDERS OVER £45. Please visit our Delivery Information page for current delivery services and charges.
Do you ship internationally?
Yes, we deliver internationally. Available services and postage costs will be calculated at checkout based on your delivery address. Please see our Delivery Information page for further details.
Will VAT be removed from overseas orders?
VAT is automatically removed from orders delivered outside the EU where applicable. Children’s footwear is VAT-exempt in the UK.
Can I track my order?
Once your order has been dispatched, we will email you with tracking information. You can use this to follow your delivery via the courier’s website.
What if my parcel is delayed or goes missing?
Please contact our customer service team and we will work with the courier to investigate and resolve the issue as quickly as possible.
What should I do if my item is faulty or incorrect?
Please contact us on 01778 420324 or at sales@northshoes.co.uk as soon as possible. We will arrange the next steps and work to resolve the issue promptly.
How do I return an item?
You may return unworn items in their original packaging within 30 days of purchase. Please visit our Returns page for full instructions and terms.
Can I exchange an item?
Where the requested item is available, we will be happy to arrange an exchange. Please contact us by email or telephone before returning your item so that we can help.
Can I return an online order to a store?
Yes, online orders may be returned to our Bourne or Stamford stores. Refunds cannot be processed in store, but the team will send your return to our returns department for processing.
When will I receive my refund?
Returns received by post are usually processed within one to two working days. If you paid by debit or credit card, please allow a further three to five working days for the refund to appear in your account, depending on your bank.
Can I return Ricosta shoes bought from another retailer?
We can only accept returns for footwear purchased directly from ricosta.co.uk, northshoes.co.uk or a North Shoes store. If your shoes were purchased elsewhere, please contact the original retailer.
How do I measure my child’s feet?
Visit our Fit & Size Guide for help measuring at home and choosing the right size. For the most accurate advice, we recommend visiting one of our stores for a professional fitting where possible.
I’m unsure which size or fit to choose - can you help?
Start with the size and fitting guidance on the relevant product page. If you still need help, please contact our team at sales@northshoes.co.uk or 01778 420324.
Do you offer wide-fit shoes?
Many Ricosta school shoes are available in Medium and Wide fittings to suit different foot shapes. Use the website filters and check each product page for the fitting options available in that style.
Do you sell shoes for pre-walkers and first walkers?
Yes. Our Pepino collection is designed especially for babies, toddlers and new walkers, with soft, flexible footwear made for little feet and their first adventures.
Do Ricosta shoes have removable insoles?
Ricosta shoes, excluding sandals, feature removable insoles. This can help with checking the fit at home and allows space for prescribed orthotics where needed.
Are Ricosta shoes waterproof?
Selected styles are waterproof. These are marked as RICOSTA-TEX. Please check the individual product description or use the website filters to find suitable styles.
What materials are Ricosta shoes made from?
Ricosta footwear is made using a range of quality materials, including leather, suede and synthetic materials. Full material details are listed on each product page.
How do I create an account?
Select Log In at the top of the website, then follow the prompts to create your account.
What if I have forgotten my password?
Select Forgotten Password on the login page and follow the instructions to reset it.
How do I view my order history?
Log in to your account and visit Order History to see previous orders, their status and order details.
Will my personal information be shared with third parties?
We take your privacy seriously. Please see our Privacy Policy for information about how we use and protect your personal data.
How do I subscribe to the newsletter?
Enter your email address in the newsletter sign-up box at the bottom of the homepage, or opt in when creating an account. You will receive news, new arrivals and selected offers.
How do I unsubscribe from the newsletter?
Select the Unsubscribe link at the bottom of any marketing email, or update your marketing preferences in your account.