Terms & Conditions

The domain Ricosta.co.uk is owned and run by North Shoes Ltd. We are not associated with the manufacturer Ricosta based in Germany other than being a UK stockist.

Purchasing shoes made easy: Browse our online store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.

Credit/Debit Card Payment

Credit/Debit cards, Apple Pay, Google Pay, and Klarna payments are handled and managed by Stripe.

• Cards: We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro and China UnionPay payments from customers worldwide. Our default currency is GBP, however where possible you will be able to checkout in your local currency.
• Apple Pay: Apple Pay enables frictionless card payments and eliminates the need to manually type card or shipping details. We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro and China UnionPay payments from customers worldwide. Our default currency is GBP, however where possible you will be able to checkout in your local currency.
• Google Pay: Google Pay allows customers to make payments in your app or website using any credit or debit card saved to their Google Account, including those from Google Play, YouTube, Chrome, or an Android device. We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro and China UnionPay payments from customers worldwide. Our default currency is GBP, however where possible you will be able to checkout in your local currency.

Shop Pay

Shop Pay is an accelerated checkout option that securely saves your payment and delivery details for faster future purchases. Payments made through Shop Pay are managed securely by Shopify. For more information on how Shop Pay handles your data and its terms of use, please visit Shop Pay Overview.

• Shop Pay may offer the option to pay in instalments. This is an agreement between the customer and Shop Pay, not North Shoes.
• North Shoes does not store your payment details; all payment information is handled securely by Shopify.

PayPal

Check out faster with PayPal. Your account will be charged at the time of placing the order. PayPal offers added 3rd party protection to pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a PayPal account.

• We do not accept PayPal E-cheques.
• PayPal Pay in 3: Please see the PayPal website for more information and terms and conditions. This is an agreement between PayPal and the customer, not North Shoes.
• PayPal Invoice: We can generate a PayPal invoice on request. Please contact us if you wish to pay via PayPal invoice.

We accept PayPal payments in British Pounds (GBP £), US Dollars (USD $), Australian Dollars (AUD $), and Euros (EUR €).

Pricing

Products are shown on the website in British Pounds (GBP £), Euros (EUR €), US Dollars (USD $), Australian Dollars (AUD $), and United Arab Emirates Dirham (AED د.إ). You may checkout in your local currency if available.

Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a product, we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address.

All orders delivered to the UK (exclusions apply) are subject to VAT. The total price of the order is not confirmed until the final page of the checkout process. When using a VPN, shopping from overseas, or when we cannot recognise your IP location, the website may show pricing excluding VAT. In these cases, VAT will be added at the checkout based on your delivery location. We reserve the right to cancel an order if the VAT has not been paid at the point of sale.

Regardless of geographical location, the total price of the order is not confirmed until the final page of the checkout process. If we discover an error in the price of a product, we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address.

We reserve the right to have different prices across all our platforms, multichannel (marketplaces), Shopify Markets and physical stores.

Pricing – EU, USA and Canada: Delivered Duty Paid (DDP)

North Shoes is based in the UK. The United Kingdom is not part of the European Union single market and customs union.

Orders to the EU, USA and Canada are processed through Global-e Managed Markets, and all orders are shipped Delivered Duty Paid (DDP). The final delivery charge, including all customs, duties and taxes, will be shown on the checkout screen before you pay, so there are no surprise charges on delivery.

You do not need to create an account or log in to see DDP pricing.

Prices and charges are shown in your local currency where available and are confirmed at checkout.

Pricing – Australia, New Zealand and Rest of the World: Delivered Duty Unpaid (DDU)

Orders to Australia, New Zealand and the rest of the world are shipped Delivered Duty Unpaid (DDU). This means the buyer is responsible for all customs duties, import taxes and any other charges levied by the destination country's customs authority. These charges are not included in the price you pay at checkout and are collected by the carrier or customs office upon arrival.

North Shoes has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing your order.

Stock

The stock shown on the website is a reflection of the stock available globally at North Shoes and is not at a specific location. We can help locate an item if you would prefer to shop in-store; please contact us on sales@northshoes.co.uk. All orders are fulfilled using stock that is available to in-store customers as well. All stock is inspected and unpacked before it is added to inventory.

We do our best to ensure that all original labels are attached to the box and product; however, these may have been removed by other customers prior to purchase.

Sadly, there can be discrepancies in stock levels, especially during busier periods. These errors will not be apparent until orders are physically picked. Stock discrepancies are something we strive very hard to avoid, although it is difficult to prevent such errors entirely. We will contact you directly if this has affected your order.

Cancellation

We can happily cancel your order up until the time of dispatch, however there may still be time to cancel before the order is collected by the courier, so please get in touch straight away at sales@northshoes.co.uk. Once your order is in transit, we are unable to cancel or recall your order. Please note you may still be charged for the order if payment has already been processed by the bank. Unfortunately, this is out of our control.

We are unable to cancel orders that have been made to specific requirements.

Delivery - UK

Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.

It is the customer's responsibility to ensure that the correct delivery address is provided at the time of placing an order. North Shoes cannot be held responsible for orders that are delayed, lost or misdelivered as a result of an incorrect or incomplete address being supplied.

At the time of checkout, please make sure the address and contact details are correct. We reserve the right to contact you for confirmation of your delivery address. Providing incorrect details may delay your shipment; we are not responsible for this delay. Our delivery partners will do their best to deliver the order within estimated timescales, however these are only estimates and not guarantees. North Shoes and/or the courier will make every effort to contact you about unexpected delays. Our delivery partners have their own set of terms and conditions accessible via their respective websites. You will receive confirmation at the time of shipping identifying your courier.

Once an order has been shipped, we are unable to make any changes. Depending on stock availability, we may split delivery of your order and ship items separately at no extra charge. We reserve the right to cancel your order if your delivery address and billing address do not match.

Delivery – International

EU, USA and Canada – Delivered Duty Paid (DDP)

Orders to the EU, USA and Canada are processed through Global-e Managed Markets and are shipped Delivered Duty Paid (DDP). The final charge, including all customs, duties and taxes, will be shown on the checkout screen before you pay. There are no additional charges on delivery.

Australia, New Zealand and Rest of the World – Delivered Duty Unpaid (DDU)

When placing an order to Australia, New Zealand or any other destination outside the EU, USA and Canada, the recipient is responsible for all customs formalities and will be required to pay any additional import charges. Unfortunately, we do not have control over these charges and cannot predict what they will be. We strongly advise checking with your local customs authority before placing an order. The forwarding courier will contact you to pay customs clearance charges before the order is delivered.

Please check that your contact details are up to date and that your area code is included with your phone number. Customs will only hold your order for a specific period; in the event the order is returned to sender due to unsettled duties or customs charges, we reserve the right to reduce your refund by the outbound shipping cost, return shipping cost, and a £5 administration charge.

General

Please ensure that the correct delivery address and up-to-date contact details are provided at the time of placing your order. North Shoes cannot be held responsible for orders that are delayed, lost or misdelivered as a result of an incorrect or incomplete address being supplied.

Delivery – Missing / Lost

Any claims for lost goods must be completed within 3 days of the estimated delivery date by contacting sales@northshoes.co.uk. Upon reporting, we will open an investigation which may take between 3–14 working days. During this time, we may not be able to provide a replacement or refund.

Delivery – Tracking Issues / Off-Loaded

If tracking shows no information after 48 hours, a consolidation scan, or off-loading, please contact us immediately at sales@northshoes.co.uk. Claims for lost goods under these tracking circumstances must be submitted within 3 days of the dispatch date.

Delivery – Parcel Shops / Safe Place / Address Changes

• Parcel Shops: If a parcel is rerouted to a pickup location, it is your responsibility to collect it within the specified timeframe. If uncollected and returned to sender, a refund will be processed upon receipt.
• Safe Place: If you request delivery to a safe place, you assume full responsibility for the consignment once delivered. If taken without consent, it becomes a police matter and no claim can be made against North Shoes.
• Rerouting / Wrong Address: Rerouting parcels in transit via courier apps is at customer risk. If an incorrect address is provided and accepted at the destination, retrieving the consignment is the customer's responsibility.

Returns - UK

If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box. The customer is responsible for the cost of returns. We recommend obtaining proof of delivery as we are not liable for goods lost in transit.

Please include your order number with the parcel. Refunds will be processed to the original payment method within 14 working days. This does not affect your statutory rights.

Non-refundable / Non-returnable Items

• Anything made to a specific requirement (e.g. belt size) that is personalised and cannot be resold.
• For hygiene reasons: Insoles.

Purchases Not Made via Ricosta.co.uk / NorthShoes.co.uk

If you did not purchase your footwear directly through Ricosta.co.uk, Northshoes.co.uk, or a physical North Shoes store, your purchase contract is with that specific retailer under The Consumer Rights Act, and any returns decision remains at their discretion.

Faulty / Wrong Item Received

Please contact us as soon as possible before returning damaged or faulty items. If a return label is issued, discontinue use of the product immediately and return it within 14 days. Continuing use after agreeing a return may invalidate the request.

Restocking & Packaging Fees

We ask that you do not tape documents or apply sticky tape directly onto the shoe box. We reserve the right to charge a restocking fee of up to £10 for damaged or missing original boxes to cover repackaging costs.

Returns - International

If you are not completely satisfied with your purchase, you can return it in its original unworn condition and with its original box. Orders delivered to the EU, Canada, and the USA via managed markets must be returned within 14 days of delivery. For all other international destinations, items can be returned within 30 days of delivery. The customer is responsible for the cost of returns. We recommend obtaining tracked proof of delivery as we are not liable for goods lost in transit.

Please include your order number with the parcel. Refunds will be processed to the original payment method within 14 working days of receipt. This does not affect your statutory rights.

Discount Codes & Promotions

We reserve the right to cancel or shorten the duration of discount codes. All discount codes are subject to availability and are limited to one use per account. Discount codes cannot be applied retrospectively after checkout is completed. Discount codes have no cash value and are valid online only.

Gift Vouchers

Gift vouchers are valid for use on ricosta.co.uk only and cannot be redeemed in-store or on any other website. Gift vouchers are valid for two years from the date of issue, after which any remaining balance will be forfeited. Gift vouchers have no cash value and cannot be exchanged for cash, refunded or replaced if lost or stolen. We reserve the right to cancel a gift voucher if we suspect misuse.

Pre-order Policy

Pre-ordered items will be delivered according to estimated timescales provided by manufacturers. Payment is taken at the time of ordering. If an order cannot be fulfilled within allotted timescales, a full refund will be offered.

Complaints & Contact Information

If you have any complaints or enquiries, please contact our customer care team: